Services
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Sales
- B2B inbound and outbound sales
- B2C inbound and outbound sales
- Channel management
- Exchanges
- Fee-based supportLead generation
- Loyalty and retention
- Mutual fund transactions
- Presales
- Promotions
- Renewals
- Subscriptions
- Upsell/Cross-sell
Customer Service
- Claims processing
- Complaint and issue resolution
- Merchant authorization
- Merchant encashment/check validation
- Order management
- Password reset/appeals
- Payments and refunds
- Product inquiries
- Returns/request for maintenance
- Warranty services
Technical Support
- Configuration/ Troubleshooting
- Dispatch management
- Escalation management
- Installation & connectivity
- Level 1, 2 and 3 technical support
- Predictive dissatisfaction modeling
- Reliability tracking and reporting
- Warranty or post-warranty support
